Last updated: Jan. 15, 2023
ISAACTHORNE.COM is not liable for refunds of products purchased through Amazon.com, barnesandnoble.com, kobo.com, smashwords.com, iBooks/iTunes, or any third-party distributor of ISAACTHORNE.COM books. Purchases through third-party distributors are subject to the refund policies of those distributors.
ISAACTHORNE.COM may, but are under no obligation to, honor requests for refunds for the following reasons:
Non-delivery of the product: Due to an issue with the mail or courier service, you do not receive a delivery from us. Depending on the price of the product, ISAACTHORNE.COM may require you first to submit proof that you have submitted a report to the mail service or courier company describing the missing item;
Download issues: You have problems that prevent you from downloading the product. ISAACTHORNE.COM recommends that you contact the support team for your browser provider, as ISAACTHORNE.COM ensures that our software can be downloaded with all major browsers, and this problem usually arises from a customer’s issue with either their browser, firewall, or network;
Irreparable defects with the software or physical product defects: Although all the products are thoroughly tested before release, unexpected errors may occur. This reason should be submitted to our Support Team for its approval of your refund request;
Product not-as-described: A request based on this reason is addressed on a case-by-case basis and subject to our approval. To prevent this kind of claim from arising, every customer is encouraged to check free samples ( in the form of video overviews, demo links, product samples, and screen shots) of each type of product offered before making a purchase.
Personalized products cannot be returned or refunded.
Digital products without defects cannot be returned or refunded. It is the customer’s responsibility to verify that the customer has a device or software that can open and read EPUB or MOBI files.
To request a refund, please get in touch with us.
